Windows Server

Administration

in Domain Environment

– Tier 1 It Support

One-month training covering the core skills needed

for IT Support and Service Desk roles:

Client & Server Management: Windows Server installation, conﬁguration,

updates, and troubleshooting

Virtualization: Build and manage Virtual Machines (VMware, Hyper-V,

VirtualBox)

Networking & Systems: DNS, DHCP, IP conﬁguration, patch management,

and system updates

Active Directory & User Management: Password resets, OU policies, group

management, and permissions

Remote & Help Desk Support: Remote desktop tools (RDP, AnyDesk,

TeamViewer),

Ticketing systems (ServiceNow, Jira, etc.), and Tier 1 troubleshooting for

hardware, software, and network issues

Ofﬁce 365 / Microsoft 365 Administration: User accounts, licenses,

mailbox setup, and collaboration tools

Asset & File Management: Group Policy administration, ﬁle permissions,

and device inventory tracking

Linux System

Administration

in Enterprise Environment

– Tier 1 IT Support

One-month hands-on course for IT Support professionals

to manage and support Linux systems in enterprise

environments:

Virtualization & Virtual Machine Management: Creating and managing

VMs using VMware, VirtualBox, or Hyper-V

Linux Operating Systems Fundamentals: Navigation, ﬁle systems,

permissions, package management (RPM, APT), and basic shell commands

User & Group Management: Creating, modifying, and removing users

and groups; managing permissions and sudo privileges

File & Directory Management: Ownership, access permissions, symbolic

links, and disk usage monitoring

Process & Service Management: Starting, stopping, and monitoring

services; managing processes and system logs

Networking & Connectivity: Conﬁguring IP addresses, DNS, DHCP, ﬁrewalls,

and basic network troubleshooting

Software Installation & Updates: Installing and updating software

packages, managing dependencies, and applying patches

Remote Access & Support Tools: SSH, remote desktop access, ticketing

systems, and Tier 1 troubleshooting for Linux endpoints

Monitoring & Basic Automation: Using logs, monitoring system health,

and automating routine tasks with shell scripts

Backup & Recovery: Basic backup procedures, restoring ﬁles, and

understanding recovery options

Ofﬁce & Collaboration Tools Integration: Supporting Linux clients in

hybrid environments with Microsoft 365 or other collaboration tools

Cloud Solution

Architecting

in AWS

– Tier 2

This curriculum equips IT Support professionals with

end-to-end AWS skills, covering core Solutions

Architect domains and practical administration for

enterprise environments:

AWS Fundamentals: Cloud computing principles, AWS global infrastructure,

regions, availability zones, and the shared responsibility model

Identity & Access Management (IAM): Creating and managing users,

groups, roles, and policies; implementing secure access controls and MFA

Compute Services: EC2 instance deployment, instance types, AMIs, key

pairs, security groups, Auto Scaling, Load Balancers, and AWS Lambda

Storage & Databases: Managing S3, EBS, EFS, Glacier, RDS, DynamoDB,

including backup and restoration

Networking: VPCs, subnets, route tables, security groups, network ACLs,

VPNs, Elastic IPs, CloudFront, and Route 53

Monitoring & Logging: CloudWatch metrics, alarms, dashboards;

CloudTrail auditing for compliance

Automation & Infrastructure as Code: AWS CLI, CloudFormation, and

scripting for automated infrastructure deployment

Security & Compliance: AWS KMS, IAM policies, encryption, incident

response, and risk mitigation

Backup, Disaster Recovery & High Availability: Snapshots, AMIs,

multi-AZ/multi-region deployment, and disaster recovery planning

Hybrid IT Support: Troubleshooting Windows/Linux clients connected

to AWS services and integrating with ticketing systems

Cloud Engineering

in Microsoft Azure

Environment

– Tier 2

Azure Fundamentals: Cloud computing, Azure global infrastructure,

regions, availability zones, and shared responsibility model

Identity & Access Management (IAM): Azure AD users, groups, roles,

policies; MFA and Conditional Access

Compute Services: Azure Virtual Machines, VM sizes, images, extensions,

availability sets, Scale Sets, Functions, and App Services

Storage & Databases: Azure storage accounts (Blob, File, Queue, Table),

Azure SQL, Cosmos DB, backup, replication, and restoration

Networking: VNets, subnets, route tables, NSGs, VPN gateways, Azure

Firewall, Load Balancer, Application Gateway, and Front Door

Monitoring & Logging: Azure Monitor, Log Analytics, Application Insights,

alerts, dashboards, and auditing

Automation & Infrastructure as Code: Azure CLI, PowerShell, ARM

templates, and scripting for repeatable deployments

Security & Compliance: Azure Key Vault, RBAC, Azure Security Center

recommendations, encryption, and incident response

Backup, Disaster Recovery & High Availability: Azure Backup, Recovery

Services Vault, geo-redundant storage, Availability Zones, and

multi-region deployment

Hybrid IT Support: Troubleshooting Windows/Linux clients connected

to Azure resources, hybrid workloads, and ticketing system integration

This curriculum provides IT Support

professionals with comprehensive

Azure skills, covering core Azure

Administrator and Solutions

Architect domains:

One-month hands-on training for provisioning, managing,

and automating cloud infrastructure and deployments:

1. Infrastructure as Code (Terraform)

Automation

& Platform

Engineer

– Tier 3

1. Infrastructure as Code (Terraform)

 Introduction to IaC and enterprise beneﬁts

 Terraform fundamentals: Providers, Resources, Variables, Outputs, State ﬁles

 Writing modular, reusable Terraform conﬁgurations

 Managing AWS, Azure, and hybrid infrastructure

 Remote backends, workspaces, state management, versioning, and CI/CD integration

2. Deployment Automation & CI/CD

 CI/CD concepts: pipelines, automation, workﬂow integration

 Git repositories (GitHub, GitLab, Azure DevOps) for version control

 Automating build, test, and deployment processes

 Integrating Terraform with CI/CD pipelines

 Deployment automation for containerized workloads, serverless functions, and

web apps

 Rollback strategies, environment promotion, and testing in pipelines

3. Conﬁguration Management & Automation Tools

 Scripts and templates for conﬁguration consistency

 Cloud-native automation (AWS CloudFormation, Azure ARM templates, optional

Ansible basics)

 Managing secrets, credentials, and environment-speciﬁc conﬁgurations

4. Monitoring & Maintenance

 Tracking pipeline health and resource provisioning

 Logging, alerting, troubleshooting failed deployments

 Ensuring idempotency and repeatability

5. Enterprise & Hybrid Scenarios

 Multi-cloud resource provisioning

 Automating deployments across development, staging, and production environments

 Integrating automated infrastructure with IT Support workﬂows

Introduction to IaC and enterprise beneﬁts

Terraform fundamentals: Providers, Resources, Variables, Outputs, State ﬁles

Writing modular, reusable Terraform conﬁgurations

Managing AWS, Azure, and hybrid infrastructure

Remote backends, workspaces, state management, versioning, and CI/CD integration

2. Deployment Automation & CI/CD

CI/CD concepts: pipelines, automation, workﬂow integration

Git repositories (GitHub, GitLab, Azure DevOps) for version control

Automating build, test, and deployment processes

Integrating Terraform with CI/CD pipelines

Deployment automation for containerized workloads, serverless functions, and

web apps

Rollback strategies, environment promotion, and testing in pipelines

3. Conﬁguration Management & Automation Tools

Scripts and templates for conﬁguration consistency

Cloud-native automation (AWS CloudFormation, Azure ARM templates, optional

Ansible basics)

Managing secrets, credentials, and environment-speciﬁc conﬁgurations

4. Monitoring & Maintenance

Tracking pipeline health and resource provisioning

Logging, alerting, troubleshooting failed deployments

Ensuring idempotency and repeatability

5. Enterprise & Hybrid Scenarios

Multi-cloud resource provisioning

Automating deployments across development, staging, and production environments

Integrating automated infrastructure with IT Support workﬂows

Cloud Security

Engineer (Azure)

– Specialist

One-month hands-on training for securing Azure

environments, managing identity, and enforcing

enterprise-level compliance:

1. Azure Identity & Access Management

 Managing users, groups, and roles in Azure AD

 Role-Based Access Control (RBAC) and permission best practices

 MFA, Conditional Access, and secure sign-in policies

 Guest users and hybrid identity integration

2. Network & Resource Security

 Securing VNets, subnets, and NSGs

 Azure Firewall, Application Gateway, DDoS protection

 Encryption in transit and at rest

3. Security Monitoring & Compliance

 Azure Security Center for continuous assessment

 Threat detection, vulnerability scanning, and security alerts

 Log monitoring with Azure Monitor and Log Analytics

 Compliance frameworks and auditing

4. Data & Application Security

 Azure Key Vault for secrets, keys, and certiﬁcates

 Encryption for storage accounts, databases, and applications

 Securing serverless apps, containers, and web apps

5. Incident Response & Risk Management

 Detecting, investigating, and responding to security incidents

 Policies for data retention, auditing, and recovery

 Risk assessment and mitigation for hybrid/cloud workloads

6. Enterprise & Hybrid Security Scenarios

 Securing multi-cloud and hybrid environments

 Integrating security operations with IT Support workﬂows

 Practical exercises for Tier 1/2 support teams on access management and auditing

1. Azure Identity & Access Management

Managing users, groups, and roles in Azure AD

Role-Based Access Control (RBAC) and permission best practices

MFA, Conditional Access, and secure sign-in policies

Guest users and hybrid identity integration

2. Network & Resource Security

Securing VNets, subnets, and NSGs

Azure Firewall, Application Gateway, DDoS protection

Encryption in transit and at rest

3. Security Monitoring & Compliance

Azure Security Center for continuous assessment

Threat detection, vulnerability scanning, and security alerts

Log monitoring with Azure Monitor and Log Analytics

Compliance frameworks and auditing

4. Data & Application Security

Azure Key Vault for secrets, keys, and certiﬁcates

Encryption for storage accounts, databases, and applications

Securing serverless apps, containers, and web apps

5. Incident Response & Risk Management

Azure Key Vault for secrets, keys, and certiﬁcates

Encryption for storage accounts, databases, and applications

Securing serverless apps, containers, and web apps

6. Enterprise & Hybrid Security Scenarios

Securing multi-cloud and hybrid environments

Integrating security operations with IT Support workﬂows

Practical exercises for Tier 1/2 support teams on access management and auditing

IT Systems / Infrastructure Support Engineer

You’d qualify for this if you Manage both on-prem and cloud

systems, virtualization, and complex tasks

Responsibilities:

Maintain hybrid infrastructure, deploy/manage VMs/backups,

handle DNS/DHCP, support migrations, automate with codes.

Salary Range:

⦁ UK: £40,000 – £55,000/year (£220–£350/day contract)

⦁ USA: $70,000 – $90,000/year ($35–$45/hr contract)

Senior IT Support / Systems Administrator

You’d qualify for this if you Independently manage full IT

environment of a small/medium company

Responsibilities:

Oversee servers, cloud infrastructure, networking; implement

security policies and compliance; manage Intune, Endpoint

protection, MFA, monitoring tools;

plan upgrades and migrations

Salary Range:

⦁ UK: £50,000 – £65,000/year

⦁ USA: $85,000 – $110,000/year

To get started today, WhatsApp message

+44 7539 472 198

2nd Line / Desktop Support Engineer

You’d qualify for this if you Manage servers, VMs, networks, and

escalate Tier 1 issues

Responsibilities:

Build/manage VMs, manage AD, troubleshoot servers & clients,

administer Ofﬁce 365, conﬁgure VPNs/network

Salary Range:

⦁ UK: £32,000 – £42,000/year (£160–£220/day contract)

⦁ USA: $55,000 – $70,000/year ($25–$35/hr contract)

Career Roles & Salary Ranges (UK vs USA)

Service Desk Analyst / IT Support Technician

You’d qualify for this you Handle day-to-day support, resolve

most tickets, escalate advanced issues

Responsibilities: Manage tickets, support Ofﬁce 365 & basic AD,

maintain devices, provide remote/in-person troubleshooting

Salary Range:

⦁ UK: £25,000 – £32,000/year (£13–£17/hr contract)

⦁ USA: $45,000 – $58,000/year ($20–$27/hr contract)